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Service History Service History September 2007 to February 18, 2008 The system started shutting down due to overheating and the battery stopped charging a little while later. Not very long after this, the left hinge on the display assembly cracked open leaving the laptop in an unusable state. HP India refused service during this period stating that I would be given only software support since it was not purchased in India - despite being covered by a 1 year international warranty. February 18, 2008 to March 20, 2008 Complaints: Display assembly design defect, Battery not charging, Thermal shutdown on overheating. WEEK 1: Diagnosing the laptop. (response of service center when I called) WEEK 2: Ordered new hinges and motherboard [RY700EA#ABB]. WEEK 3: Replaced hinge - failed coz of additional damage found on display bezel. Ordered a whole new display assembly complete with a new LCD. Motherboard arrives and is replaced. WEEK 4: New display arrives and is replaced. Thermal cut off diagnosed as caused by faulty cables. Ordered new cables. WEEK 5: New cables will arrive and laptop returned on March 20th Overheating issue noted immediately but kept under observation by me a few more days since the service center had closed for Easter weekend. Display assembly central bush missing on new display. Scratch on notebook base identified - inconsequential to me and I let it go. March 20, 2008 to April 17, 2008 Complaints: Overheating, thermal shutdown on restarting, display bush missing, shortened battery life. WEEK 1: Diagnosing the laptop – Motherboard replacement ordered [RY700EA#ABV this time BIOS: F.2B]. WEEK 3: Replaced and return date set to April 16th, 2008 NONE of the problems reported before handing over were found to be rectified. Kept overnight for observation by HP – problem reported back to me as a software issue. After over 1 hour of sitting at the service center and arguing patiently, they agreed there was indeed a hardware problem (but not after they did a recovery to factory defaults - losing all my custom settings and files - I have a backup though). April 18, 2008 to May 07, 2008 Complaints (same as before): Overheating, thermal shutdown on restarting, display bush missing, shortened battery life + Keyboard keys not working WEEK 1: Ordered new processor and heatsink. Keyboard replacement ordered after I was made to visit the service center again with a copy of my purchase receipt. WEEK 3: I was told that the processor, heatsink and keyboard was replaced. Details of Fraud May 7th, 2008: But I found that the motherboard number had changed to something ending in #ABA and BIOS: F.16. I asked the frontend employee if there was a change of motherboard. They said no. I asked them to ask a service engineer. They said no. I took the laptop home and there I found that a screw missing and a USB port was not working. I took it back on the same day and they were very apologetic and told me they would check it and get back to me. May 8th, 2008: The next day they told me there was a loose connection and that's why the USB port was not working. I questioned them harshly asking how the motherboard number could change if it was not replaced. The service engineer went off the phone for some time and finally admitted to me that the motherboard had in fact been replaced. Later that day I went to pick it up and took the laptop home. I found that the motherboard had been replaced from the #ABA version to RY700EA #ABV. And I also found later that the motherboard had only 256MB dedicated graphics as opposed to 512 MB dedicated graphics which is my configuration. Additionally, the new keyboard seems to warped on one side and the keys are not even on the left side (possibly shoddy assembly - remember the missing screw). Sometimes the display assembly lock gets stuck leading to a rattling noise while typing (has to be manually released then). Full list of parts replaced. |
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